1 30-Day Return and Refund Period

Customers may request a return within 30 days of receiving the product.

Return eligibility requirements

• The product must be unused and in its original condition.
• The product must include its original packaging, accessories, and components.
• Proof of purchase must be provided.
• The return must be authorized by Geteen before the product is sent back.

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

2 Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider, but refunds typically appear within 5–10 business days after approval.

Original shipping charges and costs associated with installation, removal, handling, transportation, or returning the product are not refundable unless otherwise required by applicable law or specifically authorized by Geteen.

3 Limited Lifetime Warranty

Geteen provides a Limited Lifetime Warranty to the original purchaser of an eligible Geteen trailer hitch product.

The warranty remains in effect for as long as the original purchaser owns the product.

This warranty covers defects in materials or workmanship that occur under normal, intended, and properly installed use.

4 Warranty Remedy

If Geteen determines that a product or product component has a defect covered under this warranty, Geteen will provide a replacement product or replacement component at no charge.

Geteen does not provide repair services.

In certain circumstances, Geteen may, at its discretion, choose to refund the original purchase price instead of providing a replacement.

All warranty claims, replacements, and refunds are subject to review and approval by Geteen.

5 What Is Not Covered

This warranty does not cover:

• Normal wear and tear.
• Cosmetic damage or deterioration of the product finish.
• Corrosion resulting from normal use or environmental exposure.
• Damage caused by accidents, collisions, or misuse.
• Improper installation or improper use.
• Use beyond the product’s rated towing or load capacity.
• Unauthorized modification, alteration, welding, drilling, or repair.
• Damage caused by incompatible vehicles, trailers, accessories, or components.
• Failure to properly maintain the product.
• Products that are missing necessary components or cannot reasonably be inspected.
• Products purchased secondhand or transferred from the original purchaser.
• Loss or theft of the product, keys, locks, pins, or other removable components.

Lost or stolen keys, locks, pins, or other removable components are not covered under this warranty. Where replacement parts are available, they may be purchased separately through Geteen.

Geteen is not responsible for installation, removal, reinstallation, labor, towing, vehicle repair, loss of use, transportation, or other incidental expenses associated with a warranty claim.

6 Warranty and Return Requests

Before returning any product or requesting warranty service, please contact Geteen Customer Support.

Customers may be asked to provide:

• Proof of purchase.
• Order number.
• Product information.
• Photos or videos showing the issue.
• A description of the problem.

Geteen may request additional information when reasonably necessary to evaluate the claim.

7 Fulfillment and Replacement Shipping

Certain Geteen orders are fulfilled through Amazon fulfillment services.

Depending on the order and fulfillment method, Geteen may provide specific return instructions or arrange shipment of an approved replacement through the applicable fulfillment channel.

For approved warranty claims, Geteen may send a replacement product or replacement component directly to the customer.